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reservation policy

What is RED Circuit reservation policy?

You may reserve online or at the following number + 351 21 346 6259.

Please make a reservation with 48h in advance for weekends, 24h for weekdays.

Please arrive 15 minutes earlier than your scheduled Circuit time for standard document procedures.

 

Reservation Fee For Group Bookings (more than 2 vehicles)

To make a booking we ask for a reservation fee equal to one-hour service rate, per vehicle reserved. The reservation fee is deducted from the final balance payment upon completion of the chosen service or sightseeing circuit. The reservation fee will only be charged until the booking is confirmed.

As Red Tour is located in an EU country the reservation fee and the down payment will be made in Euro.

 

What is Red Tour Cancelation Policy?

Should you need to re-schedule a booking you have already made, we will always do our best to help. We usually require cancellations to be confirmed at least 12 hours before the booking. If the reservation is cancelled/amended at least 12 hours, prior to the arrival date, then a full refund will be given minus the transaction charges.

Red Tour charges a late cancelation fee if the reservation is not cancelled 12 hours before the booking date and time. This late cancelation fee equals 30% of the reservation fee requested at the booking process, plus refund transaction charges.

No reservation fees refunds will be made for no-shows at destination or failure to produce relevant documents and cancellations after the service start date and time. On all reservations travellers will be considered a no-show at 30 minutes.

We reserve the right to cancel a booking for reasons beyond our control, such as the weather. We will do our best to notify you as soon as possible and do everything we can to offer an alternative date or time.