Services Faq's
REDTOUR
the real sightseeing experience.
It’s a fun and autonomous way of getting around, at your own pace, with orientation and local information to the best amenities and historical places.
First, choose your favourite Sightseeing Circuit and the vehicle you wish to travel from. Next, just follow our talking GPS Audio Guide’s directions, to places you won’t typically see on tourist circuits, such as local’s favourites. You will learn that every place has a story
A fun way of getting around with great orientation, historical information and local insight.
The average tour is 1h30. However, it can take as long as you lake. You go at your own pace. You may complete the circuit in as little as one hour if your time is limited as well.
We want you to have a unique experience with us so if there’s anything you would like us to include such as stop for meals, special route or birthday arrangements, please let us know at info@redtourgps.com
Yes all our vehicles are electric
100% fun 0% emission
Contributing for a Clean and Green Lifestyle
The average Circuit duration is 1h 30 minutes. However, the Circuit can take as long as you like. You go at your own pace. You can complete the Circuit in as little as one hour if your time is limited as well.
You can park along the main attractions, guided by our GPS, for as long as you wish.
Ideally yes, but if there is a specific place you wish to visit, not included in our Circuits, ask us in advance and we will try our best.
Yes, if requested in advance we will make arrangements to provide you a driver or a guide. Check our services page for more information.
Our Circuits are available in Portuguese and English. We are working very hard, to have them soon, in other languages, such as Spanish, French, and German among others.
Segway Faq's
Segway is simply a human transport system. It moves by responding to simple body movements and soon feels like a natural extension of your body.
You’ll cover more territory and will get closer to sights while saving your energy so you can fully enjoy the views. Riding a Segway is fun, an experience you will remember for many years.
Yes, after 10/15 minutes in most cases we assure the Segway will feel like “a natural extension of your body”, very easy and fun to drive.
All first time travellers are required to take a 15 minute on board training session until everyone feels comfortable and is ready to go by themselves. Training time is part of the overall Circuit time. Once you learn the key moves and as long you follow our safety procedures, we assure you will have a great time riding a segway.
Pregnant women will not be allowed to ride a Segway. We also reserve the right of refusing the allocation of any of our vehicles to anyone suspected of being under the influence of alcohol, drugs or any other substance and any Psychophysical conditions which could impair a person’s ability to operate a motor vehicle.
Although riding a Segway is fairly easy, we do require that all riders must be over 12. (An adult or guardian must accompany children under 18 and sign a responsibility statement).
Yes, just send us an email with your needs and will do our best to find the best solution to your company or group event.
Buggies Faq's
Yes, these cars are very resistant and can handle more than they seem to. Our buggies are quick to start, very agile and automatic, very easy and fun to drive.
The perfect solution to Lisbon narrow streets.
Our Buggies will do 40km/hr
All our vehicles are electric. We take environmental concerns seriously. You can make a difference by using our services and help us to engage others to use alternative non polluting means of transport.
100% fun 0% emissions
Contributing for a Clean and Green Lifestyle
We have 2 seats and 4 seats buggies.
You must be 18 years old and have a valid car driving license
Yes, all our buggies have an optional appliance, which closes the side openings in case of rain.
Yes, just send us an email with your needs and will do our best to find the best solution to your company our group event.
Rental Conditions Faq's
If you chose a Buggy you must be 18 years old and present a valid driving license allowing the holder to drive this kind of vehicles. You must also have a passport or ID card (for EU citizens), and personal credit card (if you chose the Credit Card Pre authorization option, for warranty purposes). The above documents must be available at the time of signing the service agreement or collecting the vehicle.
For Segway services you must be over 12years old (An adult or guardian must accompany children under 18). Must present a valid, passport or ID card (for EU citizens), and personal credit card (if you chose the Credit Card Pre authorization option, for warranty purposes). The above documents must be available at the time of signing the service agreement or collecting the Segway.
The client must choose one warranty option for both Buggy and Segway rental: Credit Card Pre-authorization (it will be cancelled at the end of the tour) or the payment of a symbolic tax for Warranty Exemption (€10 for Buggies and €2 for Segways tours, not refundable).
Yes, our tour prices includes insurance, covering civil responsibility, driver and occupants insurance.
We accept payments by (Debit, VISA or MasterCard), bank account transfer and cash.
Reservation policy Faq's
You may reserve online or at the following number + 351 21 346 6259.
Please make a reservation with 48h in advance for weekends, 24h for weekdays.
Please arrive 15 minutes earlier than your scheduled Circuit time for standard document procedures.
To make a booking we ask for a reservation fee equal to one-hour service rate, per vehicle reserved. The reservation fee is deducted from the final balance payment upon completion of the chosen service or sightseeing circuit. The reservation fee will only be charged until the booking is confirmed.
As Red Tour is located in an EU country the reservation fee and the down payment will be made in Euro.
Should you need to re-schedule a booking you have already made, we will always do our best to help. We usually require cancellations to be confirmed at least 12 hours before the booking. If the reservation is cancelled/amended at least 12 hours, prior to the arrival date, then a full refund will be given minus the transaction charges.
Red Tour charges a late cancelation fee if the reservation is not cancelled 12 hours before the booking date and time. This late cancelation fee equals 30% of the reservation fee requested at the booking process, plus refund transaction charges.
No reservation fees refunds will be made for no-shows at destination or failure to produce relevant documents and cancellations after the service start date and time. On all reservations travellers will be considered a no-show at 30 minutes.
We reserve the right to cancel a booking for reasons beyond our control, such as the weather. We will do our best to notify you as soon as possible and do everything we can to offer an alternative date or time.
Additional information Faq's
Yes, we can provide baby seats when requested free of charge. Please let us know in advance, so we can make sure you have them available.
You only have to wear a helmet if you plan to ride a bicycle or a Segway.
If you are planning to ride a Segway, we advise you to wear tennis shoes or other closed toe shoes.
Location and Opening Faq's
At the moment, we have two central locations – Largo dos Stephens (next to Rua das Flores), nº 7, Lisbon and at Praça do Comércio (Look for our assistants wearing a REDTOUR identifier).
You can pick up and drop the cars or segways at both locations. In some cases we may even drop the cars at your hotel when requested.
We operate all year round except for 1 January; Good Friday; Easter Sunday and Christmas day, the 25th of December.
Our opening times are:
Summer period (April-September)
10:30 to 19:00 daily
Winter period (October-March)
10:30 to 18.00 daily
Open all year round except for 1st of January; Good Friday; Easter Sunday and Christmas day, the 25th of December.
